Talk to a person
There's no call centre and no chatbot. Email reaches the person who packed your order.
Help us help you
Include these and you'll get a real answer on the first reply:
- Your order reference (CL- followed by six characters) if it's about an order.
- The email address you ordered with.
- For sizing questions: your cat's weight and length, and the item you're considering.
- For faults: a photo, and roughly when it started.
Order changes
We can change an address or cancel an order before it's dispatched, which is usually within one business day — so email fast, and put “URGENT” in the subject if you've just ordered.
Privacy and data
We only collect what's needed to deliver your order and answer your email. Details are in the privacy policy.