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Chimo Labs

Named after the cat, run for the cat

Chimo Labs is one person, a set of scales, a tape measure, and a tabby called Chimo who has final say on everything that gets listed.

The idea started with a wardrobe full of cat things that didn't work: a fountain that hummed loud enough to scare the cat off it, a tower that wobbled when he jumped onto the top perch, a harness he could reverse out of in nine seconds flat. Each one was cheap. Each one was a waste of money.

How a product gets listed

Every item is bought, assembled, and lived with for at least a fortnight before it appears here. Three questions decide it:

  • Does Chimo use it more than twice a week? If it gets sniffed once and ignored, it goes back.
  • Does it hold up to a 5.4kg cat landing on it? Towers and beds get weight-tested, and we publish the dimensions that matter (platform size, base footprint, post thickness) instead of marketing numbers.
  • Would I buy it again at this price? If the answer is no, it isn't worth your money either.

How the shop works

Chimo Labs is a small Australian online retailer, run by one person. We keep the catalogue deliberately short and put the effort into the parts you can't see: measuring everything, publishing the dimensions that actually matter, and answering email personally.

Orders are packed and dispatched within 1–3 business days, tracked, and most Australian addresses see delivery in 7–12 business days. If an item turns out to be unavailable after you've ordered, you get an email and a full refund before anything is charged to you — never a silent substitution and never a surprise charge.

What we won't sell

  • Anything with a choking hazard we wouldn't give Chimo (loose bells, glued-on feathers, thin elastic).
  • Laser pointers as a sole toy — endless frustration with no catch.
  • Beds described in centimetres that don't match the photographed cat.
  • Products with invented review counts. Listing figures are labelled as the maker's; customer reviews only come from verified Chimo Labs orders, and a person reads each one before it appears.

Get in touch

Questions about sizing, stock or an order: [email protected]. We answer within a business day, usually sooner. You can also read shipping times or the returns policy.